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Functionalities of Cloud PBX System

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One of the most sophisticated innovations in telecom sector is the emergence of Cloud PBX system. Any business organization would want to focus on selling its products/services and not fritter away its time and efforts in unproductive work.

An independent and reliable phone system can make a big difference to your business. If you are looking for a hassle-free and affordable phone system, your best option would be a Cloud PBX system. It is the latest internet phone technology which is creating waves.

Many people are amused with the term Cloud PBX and wonder what it does. It, simply stated, is a phone service which is provided through the internet, instead of a phone line. The term – Cloud – in Cloud systems means that the PBX phone system uses an internet connection instead of telephone wires. This makes expansion as well as mobility much easier.

When you are in the Cloud, you have a scalable, flexible, and reliable business phone system with multiple features and you are freed of all the bother. The Cloud phone service provider will assume total responsibility for operating as well as maintaining your PBX system – allowing you to attend to your core business activities.

One of the other major advantages of Cloud PBX is scalability. Unlike conventional telephone systems – it will not be necessary to install additional wiring to add extra phone line and pay more. Another key feature of a PBX phone system is its flexibility. You can add capabilities when needed and remove capabilities when not needed.

Cloud PBX has all the standard as well as optional features the other phone systems offer including Auto Attendant, Call Conferencing, Call Forwarding, Call Waiting, Caller ID, Voice Mail, Fax Mail, Voice to Email, Custom Message Alerts, Call Screening, Dial By Name Directory etc.

Because the Cloud PBX operates through the internet, you can have a telephone connected to the hosted PBX service regardless of geographic borders. The Cloud PBX can connect employees in different states while all being unified in the same system.

The Cloud PBX system is mobile- that means your business can shift location or your employees can move but the whole PBX system will travel with them.

The main functions of a cloud based phone system are the capability to deliver calls over the internet, direct inbound calls to the proper employees within the organization and offer applications like voicemail and call recording.

The Cloud system has the functionality and features to more than fulfill the communication requirements of small/ medium/big sized business houses. You are only required to manage the IP telephones in your office and all the rest will be taken care of by the service provider.

Cloud PBX has varied versions like Public, Private and Hybrid Cloud PBX. Each of these PBX systems uses VoIP (Voice over Internet Protocol) technology, and is convenient in a number of ways. VoIP and PBX technology are becoming increasingly popular amongst the business community.

Before the advent of VoIP, all phone systems were dependent on the public switched telephone network (PSTN) using copper wires. It is still feasible to have a Cloud based phone system in the PSTN Cloud though many business enterprises do not prefer it.

Source by A. James